Frequently Asked Questions

When does the Authority issue customer water bills?

Water bills are issued bi-monthly and are mailed out the first week of the following months: February, April, June, August, October, December. 

Water bill payments can be made online, by mail, or in person. 

Payments may be made in person at the NexTier Bank, 316 First Ave, West Kittanning (next to Klingensmith's Drug Store)

To pay online with a credit or debit card (fee applies), or echeck  - go to MyMunicipalityAccount site and customers will need the account number and the CID number (both are listed on the water bill). 

Note: echeck payments will be processed on the water bill due date (if made prior to due date) and if made on/after due date, it will be processed within a few days. 

Mail to:  West Kittanning Municipal Authority, c/o NexTier Bank, 316 First Ave, Kittanning, PA 16210

Please do NOT mail payments to our office.

How can I set up my water bill payments to be withdrawn from my bank account? 

We offer automatic payments that are withdrawn on from your bank checking account on the due date. If the due date falls on a weekend or federal bank holiday, the withdraw will occur on the next business day.

Complete the ACH Application Form. 

According to the by-laws of the Authority multi-unit properties are required to have a meter for each unit.
Please contact us with any questions.

Are you a Borought of West Kittanning Resident? New to the community? 

Check out the Borough's website for list of services and information provided by the Borough, such as trash pickup, building code requirements, ordinances, and meeting scheduled. 

The West Kittanning Borough can be reached at 724-548-8577 or through the Borough's website

My faucet is barely allowing water through - it is almost like their is no water pressure. What could be the cause? 

You may not have known, but at the end of your faucet is a small screen — also known as an aerator — that plays a big part in your home’s water. Aerators screw into kitchen and bathroom faucets. Holes in the screens add air to the water as it streams out of the faucet. 

The first step of cleaning an aerator is to learn how to take it off the faucet. There are two types of aerators.

One type of aerator screws on to the outside of a faucet and may require a pliers or wrench to loosen. The other type screws into the inside of the faucet. 

If the aerator screws onto the outside of the faucet, you may need to use pliers, a wrench or a vice grip to loosen it. Be sure to wrap a towel or rag around the aerator before applying the tool so you don’t scratch the faucet’s finish.

“Hidden” or “recessed” aerators typically require a small aerator “key” to unscrew. Keys typically come with a new faucet or can be purchased at a home improvement or plumbing parts supply store or online. 

You can also contact the faucet manufacturer and request a new one. Have the make and model number if possible.

Once you’ve taken the aerator off, take it apart and soak it in vinegar for five minutes. Then use a small brush, like an old toothbrush, to scrub the parts. 

Once you’ve completed these steps, screw the aerator back into the faucet.

When should you clean your aerators and how often?

Aerators should be cleaned after any construction work that impacts your water service, such as water main replacement projects, water main breaks or a service line replacement. 

In addition to cleaning after construction work, aerators should be cleaned about every six months.

If your toilet is leaking, according to the PA DEP, it can lose an average of 200 gallons per day. To check for a leak, add food coloring to the tank. If the coloring appears in the bowl, the tank is leaking.

How to check for household leaks
1. Read the meter in the evening.
2. Make sure no one uses water in the home
3. Read the meter in the morning.
4. Any change would represent loss.
5. Check plumping fixtures, water lines and, if unable to locate, contact a plumber

For a WATER EMERGENCY call 9 1 1

Properties that are about to transfer ownership, per the West Kittanning Borough Council Ordinance, are required to have the water service line, meter, and meter set inspected by an authorized representative of the West Kittanning Municipal Authority. The fee is $100 and is payable to the Authority by the seller if the inspection passes or fails.  Effective 01/01/2022.